What is Tech Support Club?
We’re are a dedicated team of helpful computer experts. We aim to help you get the most from your computers and technology, keep you safe online and protect your precious data. Whatever your problem, whatever your skill level, we will provide you with the resources and assistance to help you get things done and solve the inevitable problems that occur from time to time.
Who is Tech Support Club for?
Anybody who relies on their computers and technology and don’t know where to turn when things go wrong!
Computers and technology are becoming increasingly important for everybody. Whether you just use your computer to browse the web and send emails, help out your local club or parish magazine with putting their newsletters together, use Skype to speak to family and friends far away, or maybe you are reliant on technology to run your small business – inevitably problems pop up!
Most people use technology reluctantly, they rely on it, but they have no idea what to do when things aren’t working quite as they should.
Many probably rely on their family and friends to help out, only to wait for weeks or months with promises of help unfulfilled, or even worse, for them to take a look and make things worse.
This leaves users thumbing through their local advertisers and parish magazines, making appointments with unknown geeks, waiting in all day (often for them not to show) and paying expensive call out fees for what often turns out to be a few simple clicks.
Wouldn’t It Be Great If Things Were Different?
Well, they are! We are here to provide you with cost effective on demand access to solutions and help with your computers and technology. Think of us as your own personal computer department, as your friends who know about computers!
So How Does It Work?
Simple. Notify us of the problems you are having and we can resolve them by connecting to your computer remotely. If you just need some technology advice, no problem!
What Is Included in Tech Support Club Membership?
Unlimited Support
Any number of general Windows operating system and supported software problems solved.
Award Winning Antivirus
Tech Support Club membership includes the multi award winning Internet Security product from BullGuard. Internet Security cover is not optional – not only does it help protect you against malware and viruses, it will help you remain secure online. When you appoint us to look after your computer, we insist on your use of the best antivirus product available!
Regular Maintenance
As well as providing on demand support services and advice, we will provide regular cleanups to your computer to keep it working smoothly.
Guides and Advice
As we become aware of common issues and security threats, we provide advice and information to our members on how to spot and avoid these problems, including scams, malware, virus outbreaks, issues with software updates etc, keeping you safe and secure.
How Much Does Support Club Membership Cost?
Tech Support Club membership costs just £19 per month, and covers one PC or laptop computer per customer. That’s less than half of what you might expect to pay for an hours visit from a local technician and includes Internet Security protection, unlimited remote support, regular performance tune-ups and access to experts for advice and training.
How Do I Pay For It?
We collect your payments monthly by direct debit. All payments are protected by the Direct Debit guarantee and we do not record your financial details.
Is There a Minimum Term For Support Club Membership?
Yes. The minimum term is 3 months from your sign up date. After that, we require 1 months notice to cancel.
Does Membership Cover Training?
For many simple “How do I?” issues, we will happily connect remotely and show you how as part of your ongoing support.
If you would like one to one training and tuition, we can provide remote training sessions to teach you how to use your computer more effectively or learn how to use specific software packages. Tuition can be purchased as a one off lesson or as a package of 30 minute lessons to be taken as and when needed.
Do You Provide Onsite Support?
All of our services are provided remotely, either by remote support connection to your computer, by telephone or by email.
The majority of problems you are likely to encounter will be software in nature. Providing you have a working Internet connection, the vast majority of them can be fixed without the need to call out to your premises. In many cases, we can help you reconnect to the Internet by telephone.
However, if your computer requires a re-installation of Windows or you have a hardware issue such as a faulty hard drive or your computer will not turn on, it might be necessary for a technician to visit to carry out a repair. As an additional service to our members, we maintain a network of approved local technicians across the UK who you can trust to visit you and provide a professional onsite repair service. We can arrange a visit from one of our approved repair technicians based locally to you. Although these repairs are not covered by your Support Club membership, we can negotiate discounted repair costs on your behalf.
Our Approved Technicians Network
If you are a UK based computer, laptop or mobile repair technician and wish to be considered for entry in our directory, please apply by clicking the button below.
